COMMUNITY
REPUTATION
MANAGEMENT
97%
300+
Daily Responses
Response Rate
1h 47m
Response Time
Monitoried Channels:
When working for Visionworks, my primary directive was to respond to all incoming messages and reviews within 2 hours or reciept. I was instructed to resolve customer service issues where possible and escalate as needed. Additional duties included making Visionworks leadership aware of any ongoing issues that impacts the customer experience.
Global Community Management
Global community management team lead on behalf of my client, Facebook for Business. I oversaw the day-to-day response moderation of nine community managers, responding in language to individuals from around the world.
Responsible for community management operations in: France, Italy, Germany, Spain, LATAM, Brazil, Japan, Hong Kong, & Korea.
Playful Community Interaction
Examples of some of my responses for Bar Louie. The client wanted edgy, playful, and, most importantly helpful. Basically, someone you’d want to talk to at a bar.
