COMMUNITY

REPUTATION
MANAGEMENT

97%

300+

Daily Responses

Response Rate

1h 47m

Response Time

Monitoried Channels:

While managing community engagement for Visionworks, my primary responsibility was responding to all incoming messages and reviews within two hours of receipt. I worked to resolve customer service issues directly when possible and escalated more complex cases through established protocols. I also kept Visionworks leadership informed of recurring issues that could impact the customer experience at scale.

Global Community Management

Served as global community management team lead for Facebook for Business, overseeing a team of nine community managers responsible for moderating and responding to user interactions in their native languages. I led day-to-day operations to ensure timely, accurate, and brand-aligned responses across international markets.

Regions under my leadership included: France, Italy, Germany, Spain, Latin America, Brazil, Japan, Hong Kong, and Korea.

Playful Community Interaction

Examples of some of my responses for Bar Louie. The client wanted edgy, playful, and, most importantly helpful. Basically, someone you’d want to talk to at a bar.